Frequently Asked Questions

Frequently Asked Questions

1. Why is your price so affordable compared to retail brands?

At padenus, we operate on a direct-from-artisan maker model. By cutting out distributor markups, wholesale intermediaries, and expensive brick-and-mortar storefronts, we deliver the exact same premium velvety Italian suede, anatomical cork-latex beds, and EVA cushioning directly to your doorstep for up to 50% less.

2. Are padenus shoes true to size?

Yes! Our models fit true to standard European/US sizing. The contoured footbed will naturally adapt and mold to your feet over the first 3-5 wears. If you plan to wear thick socks with our Boston Suede Clogs or prefer extra room, consider sizing up one European size. Consult our Size Guide for detailed dimensions.

3. How long does shipping take?

Orders are dispatched within 24-48 business hours. US orders over $70 qualify for Free Standard Express Delivery, which takes 3-5 business days. Tracking details become available after your package is dispatched.

4. What is your return and exchange policy?

We provide a 30-day 100% Risk-Free Fit Guarantee. If your pair does not fit or you are unhappy for any reason, contact our support team through our Contact page for a hassle-free size exchange or full refund.

5. How do I care for my suede clogs and sandals?

Brush suede gently with a suede brush or soft dry towel to lift dust and maintain the nap. We recommend applying a water and stain protector spray before first outdoor wear. Keep the cork footbed away from direct excessive heat.